Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the SeatSquirrel platform ("Service"), operated by Parklife, Inc., a Delaware C-Corp ("Company", "we", "us", or "our").

By creating an account or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Service Description

SeatSquirrel is a SaaS platform that enables event organizers to design reserved-seating layouts and present them to registrants for seat selection and booking. The Service includes:

• A Designer for creating and editing venue seating layouts.
• A Picker for end-user seat selection.
• Event management, invitations, booking, and messaging tools.
• Organization and team management features.

3. Eligibility

You must be at least 16 years old to create an account or use the Service. By using the Service you represent that you meet this age requirement. If you are under 18, you confirm that you have the consent of a parent or legal guardian.

4. Accounts and Responsibilities

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use.

Organization owners and admins are responsible for managing member access and ensuring that members comply with these Terms.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Interfere with or disrupt the Service or its infrastructure.
• Attempt to gain unauthorized access to any part of the Service.
• Reverse-engineer, decompile, or disassemble any part of the Service (except as permitted by applicable law).
• Transmit viruses, malware, or other harmful code.
• Use the Service to send unsolicited communications to registrants.

6. Organizer Obligations

If you use SeatSquirrel to organize events you are solely responsible for:

• The accuracy of your event information, seating layouts, and pricing.
• Communicating any event-specific terms and conditions to your registrants.
• Fulfilling all obligations to your attendees, including refunds and event delivery.
• Compliance with all applicable laws relating to your events, including consumer protection, accessibility, and data protection regulations.
• Data protection: When you collect registrant or attendee personal data through SeatSquirrel (e.g., names, emails, booking details), you are the data controller for that data under applicable privacy laws. You must maintain your own privacy notice informing registrants how you process their data and ensure your use complies with applicable data protection regulations. See our Privacy Policy for details on how Parklife processes data on your behalf.

7. Self-Hosted Software License

We offer a self-hosted version of SeatSquirrel for deployment on your own infrastructure. Use of the self-hosted software is governed by the license agreement included with the software distribution.

When you deploy the self-hosted version, you are the data controller for all personal data processed by the software. You are responsible for your own data processing practices, privacy policy, and compliance with applicable data protection laws.

The self-hosted software may collect anonymous usage telemetry (e.g., feature usage counts, deployment statistics) to help us improve the product. Telemetry contains no personal data and can be disabled via window.SeatSquirrelConfig.telemetry = false.

8. Billing and Payments

SeatSquirrel uses usage-based pricing measured by booked places per month. A free tier is available. Current pricing is listed at seatsquirrel.com/pricing.

• Payments are processed by Stripe. By subscribing you also agree to Stripe's Terms of Service.
• Usage overages beyond your plan are billed at the per-unit rate listed on our pricing page.
• Fees are non-refundable except where required by applicable law or at our sole discretion.
• We may change pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance.

9. Intellectual Property

• Platform: Parklife, Inc. retains all rights, title, and interest in the SeatSquirrel platform, including its software, design, trademarks, and documentation.
• Organizer content: Organizers retain ownership of their event data, layout designs, and any content they upload to the Service. You grant us a limited license to host, display, and process your content solely to provide the Service.
• Registrant data: Registrants retain ownership of their personal data. See our Privacy Policy for details on how we process it.

10. Service Availability

We use commercially reasonable efforts to maintain the availability of the Service but do not guarantee uninterrupted, timely, secure, or error-free operation. The Service is provided without any uptime guarantee or service-level agreement unless separately agreed in writing.

We reserve the right to modify, suspend, or discontinue the Service (or any feature or part thereof), temporarily or permanently, at any time and for any reason, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

We may perform scheduled or emergency maintenance at any time. We will endeavour to provide advance notice of scheduled maintenance where practicable, but are not obligated to do so.

We are not liable for any unavailability, slowdown, or disruption caused by factors outside our reasonable control, including but not limited to: internet or network outages, DNS failures, distributed denial-of-service attacks or other cyberattacks, third-party service provider failures or outages, power failures, natural disasters, pandemics, acts of war or terrorism, government actions, or labor disputes.

You acknowledge and agree that you are solely responsible for maintaining your own contingency and backup plans for your events. You should not rely on the Service as your only means of managing event seating, bookings, or attendee communications. We are not responsible for any missed bookings, lost ticket sales, inability to access layouts, failed event delivery, or any other loss or damage resulting from the unavailability of the Service, regardless of the cause or duration.

11. Third-Party Services

The Service relies on third-party providers for hosting, payment processing, email delivery, database storage, error monitoring, and other functions. These providers operate independently and are not under our control.

• We are not liable for any failure, outage, error, data loss, or degradation of the Service caused by or attributable to third-party providers, their infrastructure, or their services.
• Your use of third-party services accessed through SeatSquirrel (such as Stripe for payments) may be subject to those providers' own terms and policies. You are responsible for reviewing and complying with those terms.
• We do not warrant that third-party providers will meet any particular performance, availability, or security standards.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
• Our total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the amounts you paid us in the twelve (12) months preceding the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of revenue or anticipated savings, business interruption, loss of bookings or reservations, loss of ticket sales, failure to meet obligations to third parties (including attendees, registrants, or venues), loss of data, loss of goodwill, or cost of procuring substitute services — regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
• We are not liable for the outcome, cancellation, or quality of any event organized using the Service.
• We are not liable for any loss or damage arising from any unavailability, interruption, suspension, or discontinuation of the Service, whether scheduled, unscheduled, or caused by third-party provider failures.

13. Indemnification

You agree to indemnify, defend, and hold harmless Parklife, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the Service or any content you create, upload, or distribute through it.
• Events you organize using the Service, including disputes with your attendees.
• Your violation of these Terms or any applicable law.
• Your infringement of any third-party intellectual property or privacy rights.

This indemnification obligation does not apply to the extent that a claim arises from Parklife's own gross negligence or wilful misconduct.

14. Termination

• You may close your account at any time by contacting us at support@seatsquirrel.com.
• We may suspend or terminate your account if you violate these Terms or if required by law, with reasonable notice where practicable.
• Upon termination, you may request an export of your data within 30 days. After that period, we may delete your data in accordance with our Privacy Policy.
• Sections 9 (Intellectual Property), 11 (Third-Party Services), 12 (Limitation of Liability), 13 (Indemnification), 15 (Governing Law), 16 (Dispute Resolution), 17 (Force Majeure), and 19 (Severability) survive termination of these Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict-of-law provisions.

16. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in Sarasota, Florida, USA, and the language shall be English.

Small claims exception: Either party may bring an individual action in small claims court if the claim falls within that court's jurisdiction.

Class action waiver: You agree that any dispute resolution will be conducted only on an individual basis and not in a class, consolidated, or representative action.

This arbitration clause does not apply where prohibited by applicable law, including for consumers in jurisdictions where mandatory arbitration clauses are unenforceable.

17. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond the affected party's reasonable control ("Force Majeure Event"). Force Majeure Events include but are not limited to: natural disasters, epidemics or pandemics, acts of war or terrorism, cyberattacks, government orders or regulations, labor disputes, power or telecommunications failures, internet or network outages, DNS infrastructure failures, and failures of third-party service providers.

The affected party shall use reasonable efforts to mitigate the impact of the Force Majeure Event and resume performance as soon as practicable.

If a Force Majeure Event prevents performance for more than sixty (60) consecutive days, either party may terminate these Terms by written notice to the other party, without liability for such termination.

18. Assignment

We may assign or transfer these Terms, in whole or in part, without restriction (for example, in connection with a merger, acquisition, or sale of assets). You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Parklife, Inc. regarding your use of the Service, and supersede all prior or contemporaneous communications, whether oral or written.

21. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Service at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

22. Contact

If you have questions about these Terms, contact us at:

Parklife, Inc.
4283 Express Lane, Suite 146-972
Sarasota, FL 34249, USA
Email: support@seatsquirrel.com